Learn customer service best practices for your entire team with this Success Series workshop. We’ve included two sessions – a morning session for leaders and owners and an afternoon session for frontline professionals.
Morning Session: For Leaders & Owners (9-11AM)
Who Should Attend
About the Morning Session for Leaders
Businesses would be nowhere without their customers. And yet, noteworthy customer service seems to be disappearing. Of course, as owners and leaders, you want good customer service to define your business and organization, but have you really thought about what this looks like for you? In this fun and engaging presentation, we’ll take a deeper look from a leader's perspective at the role of customer service as we define core customer service beliefs, examine motivation in the workplace, and review ways to ensure consistent customer service from our newest employee to our most seasoned professional.
Key Takeaways for Leaders
Afternoon Session: For Frontline Professionals (2-4PM)
About the Afternoon Session for Frontline Professionals
Frontline workers are ambassadors of your business, but do they know how to be good ambassadors of customer service? Too often, leaders assume their employees know how to act and handle sensitive interactions when they don’t. This session will cover those basic behaviors and “ways of being” that we ALL must display and perform no matter our job, career, or profession.
Presented by notable speaker Ted Schick, this presentation is a fun and practical look at customer service based on Ted's own real-life experience. Attendees will leave the workshop with the fundamentals and skills needed to provide excellent customer service. We all serve someone. Let’s make sure our people know how! Send your frontline professionals.
Key Takeaways for Frontline Professionals
Meet the Speaker: Ted SchickResiding in Fredenberg Township, just north of Duluth, MN, Ted Schick is a professional speaker, corporate trainer, and consultant with his own business since 2009, Schick Corporate Learning. A retired naval officer who rose from the enlisted ranks, Ted has over 30 years of experience leading people.
With over 30 years in teaching, Ted holds a BA Business from the University of Wisconsin, Madison, received a teaching certificate from Bemidji State University, and a Master of Education from the University of Minnesota, Duluth.
Ted has served his community with Spirit Mountain Ski Patrol, local animal humane societies including Animal Allies and Friends of Animals as well as a mentor for Mentor Duluth. During the pandemic, he packed food at the Second Harvest Foodbank in addition to delivering for “Meals-on-Wheels.” Ted believes in all aspects of Servant Leadership.
Morning Session: For Leaders & Owners (9-11 AM)
Afternoon Session: For Frontline Professionals (2-4 PM)
Chamber Member: $50 Per Person
Chamber Member Small Business: $30 Per PersonThanks to the support from Anderson Brothers Construction, a small business rate of $30 per person is available for Chamber Member businesses with 10 employees or fewer.
When registering, choose either the Morning Session for Leaders & Owners or the Afternoon Session for Frontline Professionals. Each session costs $50 per person. Individuals may attend both morning and afternoon sessions if they so choose.
When registering, choose either the Morning Session for Leaders & Owners or the Afternoon Session for Frontline Professionals. Each session costs $75 per person. Individuals may attend both morning and afternoon session if they so choose.
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